Privacy Policy

1. Who we are

Stevie's Sniper ("we", "us", or "our") operates www.steviessniper.com and related services (the "Services"). We are a business based in the United Kingdom trading as Stevie's Sniper / Matte Black Tech.

For data protection purposes, we are the controller of your personal information. Contact: stevie@steviessniper.com

Postal address: Matte Black Tech, Suite A, 82 James Carter Road, Mildenhall, Suffolk IP28 7DE, United Kingdom.

This policy is provided for transparency and does not constitute legal advice.

2. Who this policy applies to

We sell and provide Services to customers worldwide. This policy applies to visitors, account holders, purchasers, and anyone who contacts us through the Services, regardless of location.

If you are in the UK, EEA, Switzerland, or other regions with data protection laws, you may have additional rights described below.

3. Information we collect

Information you provide

• Account details such as email address and username when you register or sign in.
• Authentication information processed through Clerk, including sign-in via email or supported third-party providers you choose.
• Messages and information you send when you contact support.
• Marketing preferences, including whether you opt in to promotional emails.

Payment information

Payments are processed by Stripe. We do not store full card numbers on our servers. Stripe may collect payment card details, billing information, and related fraud-prevention data. See Stripe's privacy policy.

Information collected automatically

• IP address, browser type, device information, operating system, and language.
• Pages viewed, referring URLs, timestamps, and interactions with the Services.
• Product usage events, including extension and app activity where applicable to provide the Services.
• Diagnostic, performance, and error information to keep the Services secure and reliable.

4. How we use your information

We use personal information to:

• Create and manage accounts and authenticate users.
• Provide, operate, maintain, and improve the Services.
• Process subscriptions and payments.
• Provide customer support and respond to enquiries.
• Send service-related communications, such as account or billing notices.
• Send marketing communications where permitted and in line with your preferences.
• Measure site usage, performance, conversions, and referral attribution.
• Detect, prevent, and investigate fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our terms.

5. Legal bases (UK and EEA)

If UK GDPR or EU GDPR applies, we rely on the following legal bases:

• Performance of a contract: to provide the Services you sign up for, including account access and payment processing.
• Legitimate interests: to secure and improve the Services, prevent misuse, and understand aggregated or cookieless usage, where those interests are not overridden by your rights.
• Consent: for non-essential analytics and marketing cookies and similar technologies, and for promotional emails where consent is required. You can withdraw consent at any time.
• Legal obligation: where we must retain or disclose information to comply with law.

7. Service providers and sharing

We share personal information with trusted providers who process data on our behalf, including:

• Clerk — authentication and user management
• Stripe — payments
• Vercel — hosting and infrastructure
• PostHog — analytics
• DataFast — analytics and attribution
• Google — analytics when you accept cookies
• Promotekit — referral tracking when you accept cookies
• Sentry — error monitoring and diagnostics

We may also disclose information if required by law, to protect our rights or users, or in connection with a business transfer such as a merger or asset sale.

We do not sell your personal information.

8. International transfers

Some providers process data outside the UK and EEA, including in the United States. Where required, we rely on appropriate safeguards such as UK international data transfer agreements, EU Standard Contractual Clauses, or equivalent protections offered by our providers under their data processing terms.

9. Retention

We keep personal information only for as long as necessary for the purposes described in this policy, including to provide the Services, meet legal and accounting requirements, resolve disputes, and enforce agreements.

Account information is generally retained while your account is active and for a reasonable period afterwards. Analytics data retention depends on each provider's settings.

10. Security

We use appropriate technical and organisational measures to protect personal information. No online service can guarantee absolute security, so please use a secure connection and protect your account credentials.

11. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing, to data portability, and to withdraw consent where processing is based on consent.

To exercise your rights, contact stevie@steviessniper.com or use our contact page. We may need to verify your identity before responding.

UK and EEA

If you are in the UK, you may complain to the Information Commissioner's Office (ICO) at ico.org.uk. If you are in the EEA, you may contact your local supervisory authority.

United States

If you are a resident of California or another US state with privacy laws, you may have additional rights such as access, deletion, correction, and opt-out of certain targeted advertising or profiling. We do not sell personal information. To submit a request, contact us using the details above.

Other regions

If local law gives you additional privacy rights, contact us and we will respond in line with applicable law.

12. Marketing

We may send promotional emails if you opt in or where permitted by law. You can unsubscribe at any time using the link in our emails or by contacting us. Service-related messages may still be sent even if you opt out of marketing.

13. Children

The Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

14. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top will change when we do. Material changes may be highlighted on the website.

15. Contact

Email: stevie@steviessniper.com

Post: Matte Black Tech, Suite A, 82 James Carter Road, Mildenhall, Suffolk IP28 7DE, United Kingdom